WHY PURCHASE A MAINTENANCE AGREEMENT FROM ACCRAM?

·        Peace of mind:

When you have a problem, you simply call our service line and immediately begin talking to a highly trained and technically qualified customer service representative that analyzes your problem, dispatches a properly trained service engineer with the right parts to your office to get you up and running the first time out.

·        One low fixed cost to keep you operational:

No more haggling over each and every repair bill No more needing budget approval and wasting precious production time managing each service call. No more wondering if the technician spent too much time and used too many parts to repair your computer. With a maintenance agreement ACCRAM’s only incentive is to get you, the customer, up and running as quickly as possible. Our focus is on up time, and not how much we can bill you.

·        Phone Support:

If you have a question our technical staff is prepared to assist at no additional charge to our maintenance agreement clients.

·        Preventative maintenance:

At ACCRAM, we believe in preventing costly downtime problems before they happen. That is why our maintenance agreement clients receive periodic preventative maintenance customized to your needs, at no additional charge.

·        Priority response:

As an ACCRAM maintenance agreement client, you will receive the highest level of response available in the industry. No waiting in a queue for the next available service engineer. You are put at the top of the list.

·        Access to more than a half a million dollars in parts:

We set aside over $500,000 worth of spare parts strictly to be used to support our maintenance agreement clients. We determine in advance the necessary parts to keep on hand at our facility to prevent unnecessary down time when you have a problem. We also keep an extensive stock of loaner equipment to assist should we need to take your equipment to the shop for repair.

 

All this adds up to one thing.... we keep your computer equipment running so you can pay attention to keeping your business running.......